Last year I gave a TEDx Talk on a philosophy at Block Club that my teammate Tim Staszak coined, “A small house with nice things.” You can watch the talk above.
We’ve had some rather explosive growth here over the last two years. We’ve grown from a small shop in Buffalo to the no. 3 fastest growing company in Western New York. We have more product and service offerings, more team members, more cities to serve (eight in 2012), and more clients and customers to service.
Are we becoming a big house?
I don’t think we are and it’s something we’re very aware of. While we’ve grown quickly, we’re still very aware of who we are. We provide better customer service today than we did a year ago and our projects are more organized, more thoughtful and more creative.
We’ve been working on ways to continually serve our clients and communities better. How can we improve our customer service? How can we improve our design process? How can we grow without getting bigger?
For 2013 we’re working on drilling deeper and fine-tuning our process, our team, our relationships, and our customer service. Our house will stay small and become nicer than ever.